The Crystal Council Help Center

• How Do I Cancel My Identifier App Subscription?
• I need help identifying a rock

• How do I claim an item on your Live Sales?
• How long do I have to pay my Live Sale invoice?
• I claimed an item(s) on your Live Sale, how do I pay?
• I saw an item for sale on your Live Sale, will it be available on the shop?
• Live Sale Rules
• My Live Sale order is wrong! What do I do?

• Are your crystals ethically sourced?
• Do you offer wholesale?
• Do You Ship Internationally?
• How Can I Apply for a Wholesale Account?
• How Do I Change My Order Shipping Address?
• My tracking number shows that it is being “returned to sender”. What do I do?
• What service do you use for delivery?

• Can I upgrade my subscription at any time?
• Do you offer referrals?
• How Do I Cancel or Unsubscribe My Subscription?
• How Do I Track My Subscription Box?
• How Do I Update My Billing Address?
• How Do I Update My Credit Card?
• How Do I Update My Phone Number?

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• I have a crystal that I would like you to identify! How do I go about that?
• My tracking number shows that my package was delivered, but it wasn’t.